Frequently Asked Questions

Setting up your device is simple. First, unpack the device and plug it into a power outlet. Download our mobile app and follow the on-screen instructions to connect your device to your Wi-Fi network. Once connected, you can customize your settings and preferences through the app.

Alerts are sent immediately when the device detects an event. You’ll receive notifications via the mobile app, email, or SMS based on your preferences. You can customize which events trigger alerts and who receives them in the settings menu. Emergency alerts are always sent to all designated contacts.

Yes, you can adjust your care level at any time through your account settings. Simply log into the app or web portal, navigate to “Care Settings,” and select your desired care level. Changes take effect immediately, and you’ll receive confirmation once the update is complete.

The device requires minimal maintenance. We recommend cleaning the exterior with a soft, damp cloth weekly. Check battery levels monthly if your device has a backup battery. Software updates are installed automatically, but you can check for updates manually in the settings.

Our customer support team is available 24/7. You can reach us through the app’s help section, by calling our toll-free number at 1-800-SUPPORT, or by emailing support@example.com. For urgent issues, use the emergency contact feature in the app for immediate assistance.